How can I receive an accurate personalized quote for my surgery in Korea?

To receive an accurate personalized quote for your surgery in Korea, please send clear front and side photos, your medical history, any previous surgeries, and reference photos of the results you want. Our consultants will review everything with the doctors and provide a customized recommendation and price estimate that matches your condition.

Can I book my surgery online before arriving in Korea?

Yes. Many international patients book their surgery online and finalize the detailed plan when they arrive at the clinic. Before booking, you can receive a full pre-consultation that includes explanations of the recommended procedures, price estimates, pre- and post-operative care, and detailed guidance for planning your trip such as the ideal flight schedule, accommodation period, pre-surgery consultation date, medical check-up, surgery day itinerary, aftercare appointments, and doctor follow-up sessions.

Are consultations free and is a deposit required?

All consultations are free of charge. To secure your surgery date, we require a 10 percent deposit based on your expected total cost. For patients who undergo surgery, all follow-up sessions with the doctor are free. Medical check-ups, screenings, lab tests, and any non-complimentary post-operative treatments are charged separately, but these do not require a deposit to reserve.

Can I change or cancel my surgery date?

Yes, you can change your surgery date depending on the doctor’s availability. Date changes or cancellations are free of charge up to seven days before your scheduled surgery. If you cancel or change the date within seven days before surgery, a percentage-based fee will apply according to hospital policy.

Can the final surgery plan or price change after in-person consultation?

Yes. CT scans and face-to-face evaluation can reveal additional factors such as hidden bone structure, septal deviation, or cartilage conditions that may require extra correction. We always aim to provide an accurate online estimate, but the final plan may change after direct consultation. The final cost may decrease or increase depending on what is medically necessary.

Can NANA provide medical records or doctor’s notes?

Yes. We can provide medical records and doctor’s notes upon request, but these documents are not offered free of charge.

NANA Blog | NANA Plastic Surgery

Terms of Service
Chapter 1 General Rules Article 1 (Purpose) The purpose of this service agreement is to stipulate the basic matters such as rights, duties, and responsibilities between members and the hospital, and the terms and procedures for using the service (hereinafter referred to as the "service") provided by Nana Plastic Surgery Hospital (hereinafter referred to as the "hospital"). Article 2 (Effectiveness and Modification of the Agreement) ① This agreement comes into effect for all members who wish to use the service. ② The content of this agreement is posted on the service screen or notified to members through other methods, and comes into effect when a member who agrees to it joins the service. ③ The hospital may change this agreement if deemed necessary, and in the case of a change, it will be announced without delay in the same way as paragraph 2. However, important provisions related to the rights or duties of users will be announced at least 7 days in advance. ④ If the member does not agree with the changed agreement terms, they can stop using the service and terminate the service contract. Article 3 (Guidelines Outside the Agreement) For matters not specified in this agreement, the provisions of relevant laws and regulations such as the Medical Law apply. Article 4 (Definition of Member) A person who accesses the site and obtains the qualifications and rights of a member as a customer by entering essential information such as their name and email address. Chapter 2 Service Use Contract Article 5 (Conclusion of Use Contract) When the customer clicks the "agree" button to the question "Do you agree with the above terms of use?" during the use application, it is considered to agree to the terms. Article 6 (Use Application) Application for use, that is, membership registration, is done by the customer recording the following details on the membership application form: 1. ID 2. Password 3. Name 4. Phone number 5. Email Article 7 (Approval of Use Application) The hospital approves the service use application for customers who have accurately filled out the items specified in Article 6. Article 8 (Limitation on Approval for Use Application) The hospital may not approve the application in any of the following cases: [1] In case technical service provision is impossible [2] In cases where the application is not real name or is using another person's identity or applying falsely when registering as a user [3] In cases where the user registration details are omitted or mistakenly applied [4] In cases where the application is made with the purpose of harming social order or public morals [5] In cases where there is a history of losing membership due to the customer's fault [6] If other requirements set by the hospital for the use application are not satisfied [7] Member registration is put on hold in cases where there is no agreement to the terms of use and the privacy policy Article 9 (Change of Contract Details) If the details provided by the member during the use application change, they must be modified according to a separate use method set by the hospital and according to the prescribed format and method. Chapter 3: Service Use Article 10 (Purpose and Scope of Service Provision) The purpose of the hospital offering this service is to operate it free of charge for the provision of medical service information offered by the hospital. Except for surgery reviews, all services can be accessed without membership registration. According to the Medical Law, surgery reviews are available after membership registration and login. Article 11 (Commencement of Service Use) ① In the event that the service cannot be initiated due to business or technical difficulties at the hospital, it will be announced on the site or notified to the members. ② The hospital shall principally initiate the service from the time the member's application for use is approved. Article 12 (Service Usage Hours) ① The service is principally available 24 hours a day, all year round. However, the service may temporarily cease due to business or technical reasons at the hospital, and can also be temporarily halted for periods determined by the hospital for operational purposes. In such cases, the hospital will announce it in advance or afterwards. ② The hospital can segregate the service into specific ranges and determine separate available hours for each range, in which case the details will be announced. Article 13 (Removal of Posts or Content) ① The hospital may delete any content within the service (including transmissions between members) without prior notice if it deems that they fall under any of the following categories, and the hospital assumes no responsibility for this: [1] If the content defames the hospital, other members, or a third party, or damages their reputation through slander or libel. [2] If it constitutes the distribution of content, sentences, or figures that violate public order and morals. [3] If the content is deemed to be associated with criminal activities. [4] If the content infringes the copyright of the hospital or a third party, or violates other rights. [5] If the content is irrelevant to the services provided by the hospital. [6] If unnecessary or unauthorized advertisements or promotional materials are posted. [7] If the content involves unauthorized use or impersonation of someone else's ID (social security number), name, etc., or unauthorized alteration or falsification of information entered by another person. [8] If the same content is posted repeatedly, deviating from the purpose of the posting. [9] If it is judged to violate other relevant laws and regulations or guidelines set by the hospital. ② The hospital can establish and enforce separate detailed guidelines for postings, and members must register or delete various posts (including transmissions between members) in accordance with those guidelines. Chapter 4: Standards for Data Disclosure Article 14 (Definition of Data Disclosure) This service is provided free of charge for the public interest purpose mentioned in Article 10 of Chapter 3, and the hospital may disclose the following information: ① Information related to the techniques and pharmaceuticals used during surgery. ② Clinic reviews disclosed with the consent of patients at the clinic (accessible after login). Article 15 (Method of Data Disclosure) The disclosure methods for the data that can be disclosed as mentioned in Article 14 of Chapter 4 shall principally be based on the following methods: ① Posting using the homepage or other websites. ② Publishing by inserting in print media or promotional materials. ③ Displaying through video equipment within the hospital. ④ Other posting methods within the scope deemed by the hospital not to violate public morals. Chapter 5: Compensation for Damages, etc. Article 16 (Compensation for Damages) ① In the event that the hospital incurs damages due to a member violating the provisions of these terms and conditions, the member who violated the terms must compensate the hospital for all damages incurred. ② If the hospital receives various objections including claims for damage compensation or lawsuits from a third party other than the member concerned, due to the illegal activities or violation of these terms and conditions by the member in using the service, the member must indemnify the hospital at their own responsibility and expense. If the hospital is not indemnified, the member must compensate the hospital for all damages incurred as a result. Article 17 (Disclaimer) ① The hospital is exempted from the responsibility of providing the service in the case of being unable to do so due to natural disasters or other force majeure events. ② The hospital is not responsible for service disruptions caused by the fault of the member. ③ The hospital is not responsible for any lost profits expected by the member through the use of the service, and is also not responsible for any damages arising from the data obtained through the service. The hospital is not responsible for the reliability and accuracy of the information, materials, and facts posted by the member on the site. ④ The hospital has no obligation to intervene in disputes occurring between members or between members and third parties through the service, and has no responsibility to compensate for damages arising from it. Article 18 (Jurisdiction) ① In the event of a dispute arising between the hospital and the member regarding the use of the service, the hospital and the member shall negotiate in good faith to resolve the dispute. ② If the dispute cannot be resolved through negotiations as per paragraph 1 of this article, both parties may bring a lawsuit to the court of jurisdiction under the civil procedure law. Appendix (August 01, 2023) (Effective Date) These terms and conditions will be implemented from August 01, 2023.
Privacy Policy
Nana Plastic Surgery Clinic (hereafter referred to as 'the Clinic') places great importance on the privacy of our patients and is committed to fully complying with the Personal Information Protection Act of South Korea to safeguard the rights of users. Through our privacy policy, we inform users how the personal information they provide is utilized, in what manner, and how it is managed to protect their privacy. Article 1 (Types and Methods of Collected Personal Information) When collecting personal information, the Clinic will notify users in advance of the scope and purpose of the collection, in accordance with relevant laws and regulations during the registration process or within the terms of service. The items of personal information collected are as follows. ■ Collection Items During Website Registration ○ Collection Items: Name, ID, Password, Email, Gender, Date of Birth, Address, Mobile Phone Number, Telephone Number, Access Log, Cookies, Access IP Information ○ Method of Personal Information Collection: During the process of using the website services (registration, online consultation, etc.) or while handling service provision tasks, the following information may be automatically generated and collected: Service usage record, access log, cookies, access IP information ■ Collection Items During Medical Consultation ○ Mandatory Items: Name, Gender, Date of Birth, Contact Information (including guardian's contact), Address, E-mail, Height, Weight, Blood Type, Previous Surgery History ○ Health Information: Personal health information deemed necessary by the medical staff for providing medical services, including medical and family history ■ Method of Personal Information Collection ○ Collection through the website, written forms, fax, telephone, consultation bulletin board, email, etc. Article 2 (Purpose of Collection and Use of Personal Information) The hospital utilizes the collected personal information for the following purposes. All information provided by the user will not be used for any purposes other than those specified below, and in the event of a change in the purpose of use, prior consent will be sought. ○ Procedures for verification of identity for consultation/examination/appointment inquiries and medical treatment ○ Services for diagnosis and treatment ○ Administrative services such as billing, receipt, and refunds ○ Sending billing statements, details, certificates, and dispatch of drugs/materials and results ○ Entrusted online/offline inspections, external test requests ○ Securing communication channels to assist in handling complaints/grievances ○ Legal and administrative responses and measures for medical quality management and hospital operation ○ Minimum analysis data required for education and research ○ Providing information on medical treatment, academic information, and hospital information. Article 3 (Providing and Sharing Personal Information) Except with your consent or as stipulated by relevant laws, the hospital will not use or provide your personal information to others or to other companies/institutions beyond the scope mentioned in the "Purpose of Collection and Use of Personal Information." However, exceptions are made in the following cases: ○ When users have previously agreed to disclose the information ○ When required by law or for investigation purposes, based on procedures and methods prescribed by law upon request from investigative agencies ○ When necessary for statistics compilation or academic research, provided in a format that does not identify specific individuals Article 4 (Retention and Usage Period of Personal Information) The retention and usage period of personal information Your personal information will be destroyed once the purpose of its collection or the purpose for which it was received has been achieved. - For member registration information, when a member withdraws their membership or is expelled from membership - For reservations, once the treatment associated with the reservation is completed Regardless of the retention period mentioned above, if there is a need to continue retaining the data, we will obtain your consent. [Technical Measures for Personal Information Protection] Nana Plastic Surgery Clinic has implemented the following technical measures to ensure the security of your personal information and to prevent its loss, theft, leakage, alteration, or damage: Your personal information is protected by passwords, and important data is encrypted during file and data transfer, or secured using file locking (Lock) functionality. Nana Plastic Surgery Clinic has adopted authentication and security measures that use password algorithms to safely transmit personal information over the network. In cases where this is not implemented due to system circumstances, physician verification by assistants is performed. To prevent personal information from being leaked due to hacking, intrusion prevention systems are utilized, and each server is equipped with intrusion detection systems that monitor for intrusions 24 hours a day. Article 5 (Rights of the User and their Legal Representative and How to Exercise Them) When a customer requests access, correction, or deletion of personal information, the hospital promptly and sincerely addresses and processes these requests. To protect personal information, procedures for accessing, correcting, or deleting personal information via phone, mail, FAX, or other methods other than in-person visits are not provided. ■ Access to Personal Information - Customers can visit the hospital to request access to their personal information, and we will respond promptly to such requests. ■ Correction and Deletion of Personal Information [1] If a customer requests correction or deletion of personal information and it is acknowledged that there is an error or there is a need for correction or deletion, the hospital will do so without delay. The hospital may request documentation to verify the details of the correction or deletion. [2] When a customer requests access to, or correction or deletion of their personal information, identification documents such as a passport must be presented to verify the individual's identity. [3] If the hospital has a valid reason to refuse access to, or correction or deletion of all or part of the personal information, it will notify the customer and explain the reason. [4] The legal representative of a child under the age of 14 can request access to, correction, deletion, or processing halt of the child’s personal information, and must submit documentation to prove their relationship and identity. Article 6 (Installation/Operation of Automatic Personal Information Collection Device and Details on Its Rejection) The hospital operates 'cookies' which frequently store and retrieve your information. Cookies are very small text files sent by the server operating the hospital's website to your browser and stored on your computer hard disk. The hospital uses cookies for the following purposes: The Clinic uses cookies for the following purposes: 1) To analyze the frequency and duration of visits by both members and non-members. This data helps us understand user preferences and areas of interest, which we use as metrics for refining our services. 2) To count your visits during various events hosted by the Clinic, so that we can offer information tailored to your areas of interest. You have the choice to accept or decline cookies. You can configure your web browser settings to either accept all cookies, confirm each time a cookie is stored, or completely reject all cookies. However, if you choose to decline cookies, some services may not function as intended. Article 7 To provide better services and customer convenience, and for smooth business operations, the hospital has entrusted the personal information processing tasks to external professional companies as follows. Through contracts such as the outsourcing contract, the hospital has stipulated compliance with laws related to personal information protection, confidentiality of personal information, prohibition of provision to third parties, responsibility in case of accidents, the period of delegation, obligations to return or destroy personal information after the end of processing, etc., and manages to comply with these to ensure safe management of personal information. Data Recipients: Nana Beauty Group Inc., G2G Inc. (entities that have entered into business support service contracts with the company) Purpose of Collection and Use: Hospital news, medical information, medical services, event notifications, etc. Information Provided: Personal information (name, address, contact number, email) Retention and Usage Period: Can be retained and used for the period stipulated by law. Article 8 (Personal Information Protection Officer) The hospital has established security devices as technical measures to protect users' personal information. All information provided by users is safely protected and managed through security equipment such as firewalls. Moreover, as a managerial measure for the protection of users' personal information, the hospital has established procedures necessary for access and management of users' personal information, and limits the number of people processing users' personal information to the minimum, conducting continuous security education. Additionally, the hospital designates users of the system that processes personal information and grants them passwords, which will be updated regularly. Article 9 (Withdrawal of Consent/Method of Membership Withdrawal) You can withdraw your consent regarding the collection, use, and provision of personal information that you agreed to at the time of membership registration at any time. Membership withdrawal can be done by clicking "Membership Withdrawal" on the My Page section of the hospital's homepage and going through the identity verification process to personally withdraw membership, or by contacting the personal information protection grievance handling department in writing, by phone, or via fax, etc., necessary actions such as the destruction of your personal information will be taken without delay. Article 10 (Notification Obligation for Policy Changes) This personal information processing policy can be changed due to amendments in relevant laws and guidelines or changes in internal operating policies. When there are changes in the hospital's "Personal Information Processing Policy," we will notify you through our website (https://en.nanahospital.com/). [Video Information Processing Device Operation and Management Policy] Nana Plastic Surgery Clinic (hereinafter referred to as 'the hospital') informs you of how the video information handled in our hospital is used and managed in what manner and purpose, through the video information processing device operation and management policy. Article 1 (Basis and Purpose of Installation of Video Information Processing Devices) According to Article 25, Paragraph 1 of the Personal Information Protection Act, our hospital operates video information processing devices for the following purposes: ○ Facility Safety and Fire Prevention ○ Crime Prevention for Customer Safety Article 2 (Number of Installations, Installation Location, and Filming Range) The number of installations, location, and filming range of the video information processing devices are as follows: Number of installations: 180 units Location and filming range: Building lobby and corridors, inside elevators, etc. Article 3 (Details on How and Where to Verify Personal Video Information) ○ How to verify: You can verify by contacting the video information management officer in advance and visiting our hospital. ○ Place to verify: Nana Plastic Surgery Clinic Article 4 (Measures Regarding the Requests from Information Subjects to Access Video Information, etc.) Information subjects can request the operator of the video information processing device to access or confirm the existence or deletion of personal video information at any time. However, it is limited to the personal video information in which you were filmed and the personal video information that is clearly necessary for the urgent benefits of the information subject's life, body, and property. The hospital will take necessary measures without delay when a request for access, confirmation of existence, or deletion of personal video information is made. Despite the request of the information subject for access, etc., the request for access to personal video information can be denied in the following cases, and in such cases, the reason for refusal and methods of objection will be notified to the information subject in writing within 10 days. ○ When the retention period for personal video information has expired and it has been destroyed ○ Other cases where there are legitimate reasons to refuse the request of the information subject for access, etc. Article 5 (Measures to Ensure the Security of Video Information) The video information processed in our hospital is securely managed through measures such as encryption. Moreover, as a managerial measure to protect personal video information, our hospital is granting differentiated access rights to personal information and is recording and managing the creation date and time of personal video information, the purpose of access during viewing, the viewer, and the viewing date and time, etc., to prevent alteration or forgery of personal video information. In addition, we have installed locking devices for the secure physical storage of personal video information. Article 6 (Details Regarding Changes in the Personal Information Processing Policy) This Video Information Processing Device Operation and Management Policy was established on February 10, 2020. In the event of additions, deletions, or modifications to the content due to changes in laws, policies, or security technology, we will notify the reasons and details of the changes at least 7 days before implementation through our hospital's website. Management Responsible Person: Kim Hyung-Jun Contact: 02-544-0601 E-mail: nanaprs@naver.com For reporting or consulting on personal information violations, please contact the following institution: 1. Personal Dispute Mediation Committee (https://www.kopico.go.kr/main/main.do/1336) 2. Information Protection Mark Certification Committee (https://www.eprivacy.or.kr/index.do/02-580-0533~4) 3. Grand Prosecutor's Office Internet Crime Investigation Center (https://www.spo.go.kr/site/spo/main.do/02-3480-3600) 4. National Police Cyber Terrorism Response Center (https://ecrm.cyber.go.kr/minwon/main/02-392-0330)
Unauthorized Collection
We refuse unauthorized collection of email addresses posted on this website using email collection programs or other technical devices, and please be aware that this is subject to criminal prosecution under the Information and Communication Network Act if violated.

Representative : 김형준(Kim Hyeong Jun) 황동연 (Hwang Dong Yeon)
Registration Number : 386-21-00739

Address : 406, Apgujeong-ro, Gangnam-gu, Seoul

Representative number : +82 10-6273-0601
Name of Medical Institution : 나나성형외과의원 (NANA Plastic Surgery)

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